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We are designing key building blocks for the future Digital Denmark

19-05-2015 Column

The last few years have seen public sector Denmark moving into the digital channels. 4.3 million Danes receive all post public authorities digitally in their personal Digital Post mailbox and in a wide range of public service areas they must now self-service, for instance via the Citizens Portal This is a strong foundation to build on; however, with that comes also a great responsibility and we will not rest not on our laurels.

New generations of Digital Post and NemID
The Danes are digital - and that puts the public sector under an obligation to continue to focus on improving and securing the key elements of public sector IT infrastructure which make it easier for citizens and businesses to navigate in the digital society.

There is a new and more user-friendly version of Digital Post on the way which should be ready in early 2016. And in the coming years, there will be calls for tender on several of the major digital infrastructure components. First in the series are the next generation NemID and a replacement for Digital Post. Both are complex solutions of great importance to the daily life of Danish citizens and businesses, and it is a task we take very seriously.

At the same time, we are preparing the next Government Digital Strategy which will define joint government digitisation up until 2020. One of the main focus areas of the coming strategy will be to develop and manage Denmark's IT infrastructure so that it is robust, secure and, at the same time, flexible so that that it can made available through the variety of technological platforms we will use in the future.

Interconnecting infrastructure to create value for users

However, the perspective must be broadened. A new reality is emerging in which the boundaries between public and private digital solutions are being broken up in several areas.

Solutions like Digital Post and NemID are also used in the private sector, and increasingly users expect a connected and cohesive digital universe where one can move seamlessly from a public digital service to a private service. This, of course, makes the task even more complex and requires us to include private parties at an early stage of the planning of the calls for tender on next-generation solutions.

On the whole it is critical that the new strategy ensures that public digital service create added value for citizens and businesses - through faster, more consistent and user-friendly digital service. Users should find that the digitisation of communication with public authorities - for example through Digital Post - provides clear benefits and value in their daily lives. This means that we must have an eye for the entire user journey when we design the key building blocks of our digital infrastructure.

In this newsletter you can read about how we work on the future generations of NemID and Digital Post - recognising that we have a unique opportunity to rethink, further develop and improve some of the elements of our shared IT infrastructure with a view to improving user experience.

Lars Frelle-Petersen