Better opportunities for quicker decisions
When someone applies for a state retirement pension, case processing is very much automatic. The same applies for other benefit areas. Automation means that citizens have quicker decisions with fewer errors, and that administration is more cost-effective. The Agency for Digitisation contributes to opportunities for more automation.
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Clear legal framework for eGovernment
There may well still be mailboxes on the street, but mail from the public sector is now being delivered to citizens’ digital mailboxes. In many cases, public case processing has become fully digital and Danish society has moved into the digital age.
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Less bureaucracy to break down expert silos
Simpler regulations and less bureaucracy will help raise the quality of the services citizens receive from the public sector, and at the same time ensure efficient administration by the public authorities.
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