Official press release

In 2015, a total of 80 pct. of Danish citizens' communication with public authorities will be digitally based. Citizens will be required to use digital self-service for a wide range of services, and to receive digitally letters, notices and messages from public authorities.

Press release (2014.12.01)

Contact with public authorities starts on the internet for several areas

In several areas the time has now past when people had to go to the municipal service centre to complete paper forms in order to deal with matters relating to the public sector. From 1 December 2014 Danes have to go onto the internet to apply for pensions or housing benefits, for example, or to apply for a legal separation.

Kampagneikoner
More and more communication with the public authorities is being transferred to the internet. On 1 December, contact with the public authorities will be digital for several service areas.

Citizens are already helping themselves on the internet for almost 40 service areas. Furthermore, in many areas Danes are very good and using the online self-service solutions. For example, 93% of all EU health insurance cards were ordered online. And 88% of all changes of address are today notified online. 

“By far the majority of Danes today consider the internet as a natural part of their daily lives. Furthermore, a great many Danes are already using the public online self-service solutions. It makes life easier for the individual if they can deal with matters from their homes, when it suits them, instead of having to stand in a queue at the municipal service centre. With online self-service, the public authorities can provide citizens with a more flexible and modern service, and we as a society can save a lot of money,” says Lars Frelle-Petersen, director-general of the Agency of Digitisation.

State retirement pension, child support or divorce managed on the internet

Applications for state pensions, housing support, building permits and child support as well as applications for divorce: These can now all be managed via online self-service solutions. The solutions have been online for some time, but from 1 December it will be mandatory for citizens to use them. 

Actually, municipalities can see that people are already well up to date in serving themselves via the internet

“For example, if we look at parents, we can see that they are very good at using online self-service solutions. When they are to enrol their children at a school, more than 98% of registrations are online. For applications for daycare, 83% are made online. These are very good figures and they show that we are on the right track,” says Jane Wiis, a director at Local Government Denmark. 

She continues,

“Having said that, people of all ages can be in the need of help. Of course, those who cannot use online self-service solutions must also be helped and served in some other way. Naturally the municipalities are ready for this - at municipal service centres and at libraries.” 

In some cases it will mean that an individual is helped to use the digital solution by the municipal service centre. In other cases, where an individual is not able to use the digital solution, an employee from the service centre will deal with the individual’s enquiry.

Facts about online self-service

Examples of self-service solutions

Go to www.borger.dk when you are to: 

  • Apply for housing support
    Apply for support and calculate your entitlement. If you are already receiving housing support, you must notify changes online, e.g. changes in your income.
  • Apply for state retirement pension
    Calculate and apply for a state pension and heating allowance. You must notify changes online, e.g. changes in your income or assets. 
  • Apply for separation and divorce
    Apply for separation and divorce online.
  • Apply for child allowances
    Apply for child allowances and notify changes online, e.g. changes in marital status.
  • Apply for a building permit
    Apply for a permit for new building, large conversions and other significant changes to a building.

Background: digital communication with the public authorities

Digitisation of the public’s written communication with the public sector will create a more modern public sector and save society DKK 900 mill. per year, which can be spent on schools, hospitals, care for the elderly and so on. 

The transition to online self-service takes place in four waves (2012-2015). New service areas are being transferred to mandatory online self-service every year.