One of the most ambitious initiatives in digital communication in Denmark is the transition to mandatory Digital Post from public authorities. It means that all individuals above the age of 15, registered with a Danish civil registration number (CPR- number) receive Digital Post from public authorities.
What is Digital Post?
There is a statutory requirement in Denmark that citizens and businesses must be able to receive Digital Post from the authorities. Correspondence received through this channel is just as binding as time limits, contracts and signed documents sent on paper with a stamp.
Digital Post from public authorities include; letters from the hospital, pension statements, information about student grant (SU), changes in housing benefits, assignment of day-care facility place, letters from the Central Customs and Tax Administration (SKAT) etc.
Digital Post can be accessed on either of two secure websites – borger.dk or e-Boks.dk. In order to access the Digital Post it is necessary to log on with the digital signature NemID which is a single login for public websites, online banking and a many other websites and services.
Secure, flexible and inexpensive communication between citizens and public authorities
There are many advantages consequent to increased digital communication with the public sector:
- Digital Post is personal and secure, because it is linked to individuals´ NemID and civil registration number (CPR number)
- Digital Post can be accessed and read on any computer with internet-access
- Digital communication is a quick and inexpensive way of communicating for both citizens and the public sector.
Legislation on Digital Post
The Danish Public Digital Post Act gives authorities the right to send digital-only messages, letters, documents, etc. to citizens and businesses as Digital Post, rather than sending paper-based letters by traditional post, and it states that digital messages transmitted through the solution have equal status and effect as paper-based letters, messages, documents, etc.
Exemption from Digital Post
The Executive Order on exemption of natural persons from signing up for Public Digital Post states that individuals who are unable to communicate digitally can continue receiving and sending mail in a non-digital way.
Individuals can be exempt from receiving Digital Post if they:
- have a disability that prevents them from receiving post digitally
- do not have access to a computer with sufficient internet connection in their home
- are registered as having left Denmark permanently
- are homeless
- have language difficulties
- have practical difficulties in procuring NemID.
Use of Digital Post
The Agency for Digitisation monitors use of Digital Post by citizens. It is important that citizens continue to read and respond to Digital Post.
Figures and statistics about Digital Post are based on information from Statistics Denmark and statements from the supplier of the Digital Post solution (e-Boks A/S), and they include figures for:
- Number of people who have registered for Digital Post or been exempted
- Number of registrations by age, gender, etc.
- Distribution of registered people by individual municipality and region
- Digital Post sent by the authorities
- Number of communications to the authorities via Digital Post.
Today 4.3 million citizens (89%) and 680,000 private companies (100%) receive Digital Post from public authorities.
- In 2016, public authorities sent 112.6 million Digital Post letters
- 82 % of citizens are satisfied or very satisfied with Digital Post.