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New self-service waves to come

04-06-2014 News UK

In 2015, a total of 80 pct. of Danish citizens’ communication with public authorities will be digitally based. With the first two digital waves, Danish citizens’ contact with public authorities has gone online when it is a matter of moving house, changing GPs or reporting a bicycle stolen. In 2014 and again in 2015, new areas will be moved from physical forms to digital self-service.

Danes are going increasingly digital and are required to use the Citizen Portal or the municipality’s website in order to e.g. report that they are moving house or to put their children’s name down for nursery.

The Folketing (Danish Parliament) has just passed a new omnibus act that will initiate the so-called Wave 3, which means that as of 1 December 2014 mandatory self-service will be introduced in another 27 service areas. In future, Danish citizens will consequently be required to use the PC when they want to apply for e.g. a planning permission, parental responsibility, divorce or the renewal of a parking licence.

More areas will be subject to digitisation

In 2015, the last suitable service areas included in the so-called Wave Plan of the digitisation strategy will be subject to mandatory digitisation. In parallel with the Parliamentary reading of the legislation governing Wave 3, a process has been launched to find out what areas may be included in Wave 4, which is the last of them.

In the spring of 2015, the Minister for Finance will present the fourth omnibus bill on mandatory digital self-service in these additional service areas. Expectations are that the digital requirements for these areas will come into effect on 1 December 2015.

Get an overview of the waves