One year ago, on 1st November 2014 it became mandatory for all citizens over 15 years to receive post digitally from public authorities. Now figures from the Agency for Digitisation show that the 65-74 year-olds are Denmark's champions when it comes to checking their Digital Post inbox.
"About half a million citizens aged 65-74 are enrolled in Digital Post. This is equivalent to eight out of ten citizens in this age group. Just two percent of the citizens in this group who have received Digital Post within the last 6 months have not logged in during the period or had a relative or friend log in via 'delegated read access'. This makes the 65-74 year-olds champions of Digital Post" says Head of Division at the Agency for Digitisation, Louise Palludan Kampmann.
When it comes to the young people things are different: Among the enrolled young people between 15 and 24 years, 10.7 percent have received Digital Post within the past six months but have not logged in or had a relative or friend log in via 'delegated read access'. The generation of 'digital natives', as the young are often called, are lagging behind the elderly when it comes to Digital Post. They run the risk of overlooking important messages from public authorities, such as notifications of hospital appointments or messages about their student grant.
Among the total Danish population enrolled in Digital Post, 4.2 percent have received Digital Post within the last 6 months but have not logged in or had a relative or friend log in via delegated read access.
Pension management from the armchair
Not only when it comes to Digital Post but also regarding use of digital self-service, the senior citizens are doing a great job. The public authority Udbetaling Danmark (responsible for payments of public benefits) can tell that the digital self-service solutions related to pension payments are being used extensively, says the director of digitisation, Anders Schmidt Hansen:
"We see a very positive development in the use of digital solutions. 94 percent of applications for state pension are made through the digital self-service solution, and when people need to make changes or corrections 95 percent do so online" says Anders Schmidt Hansen and continues:
"For many it is convenient that they can use the digital solutions whenever and wherever it suits them. Of course we do receive call sometimes when people ask for help, but in general most people have been really good at self-servicing from home with our digital self-service solutions" concludes Anders Schmidt Hansen.
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