The last wave of mandatory digital services
The 4th Omnibus Act is to conclude the implementation of the wave plan of the digitisation strategy 2011-2015. The first wave was implemented in 2012, the second in 2013, the third in 2014 and now the fourth will come into effect on the 1st of December 2015. The omnibus acts implies that citizens are required to use digital self-service solutions, when applying, notifying, etc. within certain areas of public service. Examples of new mandatory digital services include foreigners’ applications for passports, applications for extension of residence permit in conjunction with spouse reunification as well as submission of a number of types of complaints.
You can watch the full list of new mandatory digital services here
Citizens can still receive help and support when using digital self-service
The passing of the new omnibus act means that the citizens who have the abilities to use digital services must do so, i.e. apply, notify, report, etc. online via the digital services that public authorities make available.
The relevant authority will make sure that the citizens who need it receive help and support. The authority will also make computers available to citizens for using digital services.
In special circumstances, when citizens do not have the ability to use the digital solutions, they can continue to use the non-digital services, for example submitting a paper form application. Examples of special circumstances are certain disabilities, lack of digital skills, language difficulties, social problems, etc.