We use ICT for a variety of reasons. We surf the internet, trade online, get new sophisticated mobile phones, and is aided by technology "with a sense of locality" in a number of situations, from shopping to tracking. We use it all the time, everywhere, in all instances to create a more efficient and convenient society; benefiting from the potential in ICT. But from this trend, it also follows, that there will be an increase in the processing of personal data of the citizens, a processing that can potentially lead to an invasion of privacy, abuse by way of identity theft, and the undermining of fundamental freedoms, secured by the constitution. And worst of all, citizen trust in ICT and the governmental use of ICT may be undermined.
Citizen trust in ICT is an essential condition for the information society and for citizens and businesses in order to benefit from the possibilities offered by the technologies. Regulation and technology must therefore be designed with a view to protecting privacy, making citizens confident in their technology use. Another key challenge is to ensure solutions that maintain the rights of the citizen without placing unnecessary restrictions on utilising the technological potential.