eGOVERNMENT strategy 2011-2015

The digital path to future welfare

eGOVERNMENT strategy 2011-2015
The Danish government/Danish Regions/Local Government Denmark

Danish citizens use their computers, mobile phones and the Internet every day. A wealth of new digital opportunities has quickly transformed everyday life for many citizens and companies. The Danish public sector is a world leader in the adoption of IT and new technologies, aimed at improving welfare services.

The central government, regions and municipalities are proposing a new eGovernment strategy in order to accelerate the adoption of digital solutions in the public sector. We must capitalize on our leading position and take the next steps on the way to future welfare services.

No more printed forms or letters

Danes do not want to waste their valuable time on paperwork at their local government office. And taxpayers’ money must not be used on printed forms and postage when digital solutions can carry out these tasks more efficiently. Applications, reports, letters and all other written communication with both citizens and companies must by default be digital.

New digital welfare

Welfare technology is vital to future welfare services. In recent years, the public sector has invested in welfare technology and is now in a strong position to exploit IT and new technology more intensively to modernize and optimize public services such as schools, the health service and eldercare. Providing good service does not necessarily require a face-to-face meeting and, in many cases, digital solutions can provide citizens with a more modern and effective service.

Digital solutions for closer public sector collaboration

All public authorities are now required to use all relevant public sector solutions, to avoid developing parallel systems and to promote reuse of pertinent data. This will help to ensure that citizens experience a collaborative public sector.

The eGOVERNMENT strategy – main tracks

The strategy is divided into three main tracks. Each track covers various areas and targets different groups.

  • No more printed forms or letters
  • New digital welfare
  • Digital solutions for closer collaboration