Mandatory Digital Post from public authorities

The Danish Parliament (Folketinget) has passed an act which means that all citizens must be able to receive Digital Post from public authorities from 1 November 2014.

One of the most ambitious initiatives in digital communication in Denmark is the transition to mandatory Digital Post from public authorities. It means that all individuals above the age of 15, registered with a Danish civil registration number (CPR- number) must be registered to Digital Post from public authorities by 1 November 2014. Citizens, who have not registered to Digital Post, will by 1 November 2014 be registered automatically if they have not been exempt.

Prior to this date, citizens could actively register for Digital Post, or they could apply for exemption. Citizens, who were neither registered nor exempt from Digital Post, were registered automatically on November 1st. This means that they will begin to receive mail from public authorities digitally.

What is Digital Post?

Digital Post from public authorities include; letters from the hospital, pension statements, information about student grant (SU), changes in housing benefits, assignment of day-care facility place, letters from the Central Customs and Tax Administration (SKAT) etc. 

Digital Post can be accessed on either of two secure websites – borger.dk or e-Boks.dk. In order to access the Digital Post it is necessary to log on with the digital signature NemID which is a single login for public websites, online banking and a many other websites and services.

Secure, flexible and inexpensive communication between citizens and public authorities

There are many advantages consequent to increased digital communication with the public sector:
  • Digital Post is personal and secure, because it is linked to individuals´ NemID and civil registration number (CPR number)
  • Digital Post can be accessed  read on any computer with internet-access
  • Digital communication is a quick and inexpensive way of communicating for both citizens and the public sector. 

Legislation on Digital Post

The Danish Public Digital Post Act gives authorities the right to send digital-only messages, letters, documents, etc. to citizens and businesses as Digital Post, rather than sending paper-based letters by traditional post, and it states that digital messages transmitted through the solution have equal status and effect as paper-based letters, messages, documents, etc.   

Exemption from Digital Post

The Executive Order on exemption of natural persons from signing up for Public Digital Post states that individuals who are unable to communicate digitally can continue receiving and sending mail in a non-digital way. Individuals who live up to the criteria can still be exempt after 1 November.

Individuals can be exempt from receiving Digital Post if they:

  • have a disability that prevents them from receiving post digitally
  • do not have access to a computer with sufficient internet connection in their home
  • are registered as having left Denmark permanently
  • are homeless
  • have language difficulties
  • have practical difficulties in procuring NemID. 

Status for Digital Post on 1 November 

Status as of 1 november 2014

On the day, the status for the 4.7 mill. Danish citizens over 15 was that: 
  • 3,115,000 Danes (65.9 pct.) were already registered for Digital Post from the public authorities.
  • 479,000 (10.1 pct.) were exempted from Digital Post from public authorities.
  • 1,134,770 (24.0 pct.) were automatically registered for Digital Post from the public authorities.